Repair Terms & Customer Information — 24K Auto Québec Inc.

Effective 3 November 2026. These terms explain how we handle authorized vehicle repairs, parts orders and vehicle collection in Québec. They are not an advertisement for an additional warranty. The written estimate, work authorization, invoice and any separate storage authorization govern each particular job, subject always to mandatory law. Any term that conflicts with Québec law is inapplicable to the extent of that conflict.

1. Our workshop and written authorization

24K Auto Québec Inc., 781 Avenue Halpern, Dorval, Québec H9P 1G5; telephone 514-422-9481. Before a consumer vehicle repair estimated to exceed $100, we provide the legally required written estimate unless the customer personally writes and signs a valid waiver. The estimate identifies the contemplated work, parts category, price and validity period. An estimate fee is charged only if its exact amount is disclosed before the assessment. We obtain the customer’s authorization before starting repairs and before any additional work or cost; phone authorizations are documented as required by law. An insurer’s approval is not a substitute for the customer’s required authorization.

2. Parts classification, special orders and supplied parts

The estimate or job authorization identifies whether each part is original-equipment (OEM), aftermarket, new, used, remanufactured or refurbished as applicable. OEM and aftermarket parts may differ in construction, fit, availability and manufacturer support. We may decline to install a part that we reasonably consider unsafe or incompatible; any necessary substitute, extra fitting or refinishing work requires advance approval when chargeable. A customer who supplies a part must disclose its source, condition and known issues. Customer choice or supply of a part does not remove mandatory guarantees or our liability for our own defective work.

3. Painted, colour-matched and special-order items

For future standalone SALES OF GOODS by 24K Auto Québec Inc., we do not offer voluntary change-of-mind returns, exchanges or refunds for correctly identified, correctly supplied, non-defective parts, whether standard-stock, special-order, new, aftermarket, OEM, used, prepared, colour-matched or painted, provided this policy was properly disclosed before the sale and no different return promise was made. This is NOT a waiver of legal remedies for defective, misdescribed, wrong-side, incorrect or nonconforming goods, delivery failures, mandatory distance-contract cancellation rights or other statutory rights. The policy cannot be imposed retroactively on earlier purchases. For automobile REPAIR OR SERVICE contracts, a customer’s statutory cancellation and reimbursement rights, addressed in section 4, remain effective; an item being special-order or painted does not by itself create a forfeiture penalty. Trial fit, finish choice and additional charges require proper advance approval. Colour and texture are assessed against reasonable professional workmanship standards; no clause excuses defective work or negligence.

4. Parts orders, deposits and cancellations

Updated 3 November 2026. These provisions apply to new orders and authorizations after they have been disclosed to and accepted by the customer. They do not add charges retroactively to an earlier order.

Before we order

This pre-order authorization supplements, and does not replace, the required written repair estimate. It identifies the vehicle; the part’s reference or agreed specification, features, category and condition; the part price; each separately priced service; applicable taxes and the authorized total; the deposit amount and its credit to the account; and known supplier return restrictions and the exact amount of any known supplier return charge. Supplier restrictions do not remove the cancellation rights below.

Any separately charged assessment, parts-sourcing, collection or transport must be a specifically described service with an exact price approved before it begins. These service prices form part of the agreed total and become payable through performance, as the law permits. We obtain written approval and provide a copy before committing the relevant order or service. Trial fitting, painting, modification and installation require approval for the relevant stage; substitutions or extra charges require advance approval. We do not add a new fee for work already performed or convert a promised free service into a charge. Any required advance is collected after the order’s scope and price are accepted, in accordance with applicable payment rules.

Cancelling a repair or service

Customers may cancel a repair or service contract as Québec law permits. Please notify us promptly by telephone or at ; written confirmation is recommended for everyone’s records. On receiving notice, we stop further work and take reasonable steps to limit additional costs. Cancellation is not conditional on the supplier agreeing to a return.

The cancellation account is determined, in proportion to the agreed price and only as permitted by law, from the value of authorized work performed before cancellation, reasonable expenses actually incurred for the authorized job, eligible goods supplied and any other proven, legally recoverable loss. Where goods are charged, the applicable requirements that they can be delivered to and used by the customer remain effective. Expected profit on unperformed work is not charged.

Supplier returns and restocking charges

Supplier restocking charges and necessary return-transport expenses are taken into account only to the extent they are actually incurred, reasonable and legally payable by the customer. We support these amounts with the relevant records. A supplier’s stated return fee is not charged if it is waived or credited. Special-order, painted or non-returnable parts may create greater nonrecoverable costs, but do not automatically cause forfeiture of the deposit or remove statutory cancellation rights.

Deposit reconciliation and refunds

Supplier refunds, credits and other recoveries, including any relevant resale proceeds, are taken into account to avoid double recovery. We provide an itemized statement and apply the deposit only against amounts lawfully payable. Any excess is refunded promptly, within any mandatory legal deadline. If the supported, legally payable amount exceeds the deposit, a balance may remain due; the deposit is not a fixed cancellation penalty or a limit on an otherwise lawful claim.

An assessment advertised or agreed as free does not become chargeable because the customer cancels. This policy does not authorize unapproved repairs or remove remedies for defective, misdescribed, nonconforming or incorrectly ordered or installed parts, or other failures for which we are legally responsible. Consumer rights and legal guarantees remain effective, including articles 2125 and 2129 of the Civil Code of Québec and the Consumer Protection Act. Official information on cancelling a contract.

5. Required legal repair guarantee

For repairs covered by sections 167–181 of Québec’s Consumer Protection Act, the statutory repair guarantee is three (3) months or 5,000 kilometres, whichever occurs first, starting when the vehicle is delivered. Subject to the statute, it includes parts, labour and reasonable towing or breakdown assistance charges. It is not restricted to OEM parts. Statutory exclusions and extensions are determined by law, including abusive use after repair; the guarantee does not replace additional legal guarantees that may otherwise apply. This page does not grant any additional voluntary commercial repair warranty. Any extra manufacturer warranty depends on its own valid conditions; it does not replace our mandatory obligations.

6. Insurance and total-loss matters

Customers may select their repairer subject to their policy and applicable law. Insurers determine coverage and authorized benefits; a shop estimate does not guarantee an insurer’s payment. Customers remain responsible for disclosed deductibles and amounts not covered by their policy, to the extent legally due and authorized. Supplementary repairs require proper authorization. An insurer’s total-loss decision does not automatically establish that a vehicle can safely or lawfully be rebuilt. We assess any proposed repair against safety, available parts, insurer approval and SAAQ status; an ‘irreparable’ vehicle cannot be restored for road use merely by private agreement.

7. Ready-for-pickup notices and storage

A daily storage charge of $85 before applicable taxes is considered only when separately disclosed and expressly accepted in writing before the charge begins. For a finished vehicle, our standard proposed start is after two full business days (Monday–Friday, excluding Québec statutory holidays) following a documented written ready-for-pickup notice to the agreed contact address or number. Charges, if agreed, then accrue per calendar day while the vehicle remains on the premises. A vehicle delivered solely for inspection, towing, a total-loss hold or storage requires a separate written storage authorization that sets its starting date; the standard finished-vehicle grace period does not silently apply to an alternative arrangement. We will not retroactively reinstate charges previously waived or impose charges for periods without an applicable authorization. Any conflicting insurer, fleet or individually signed agreement must be assessed separately. Fees remain subject to the law’s requirements of disclosure, reasonableness and proof.

8. Payment and lawful vehicle release

An itemized invoice states completed services, approved parts and work, labour hours and rate, applicable taxes and the legal repair guarantee. We may exercise a right to retain a vehicle for unpaid lawful charges only when Québec law permits; in particular, consumer-protection exceptions concerning missing estimates and unauthorized overruns remain fully effective. A disputed charge does not authorize automatic seizure, sale, an unconditional lien or unlimited storage charges. Each contested account is reviewed individually before any retention or collection action.

9. Timelines, condition and property

Repair dates and parts arrival times are estimates unless expressly guaranteed in writing. We will reasonably safeguard the vehicle while it is entrusted to us; we do not exclude liability where Québec law prohibits it. Customers should identify pre-existing damage and remove valuable personal property when feasible. Safety checks, diagnostic scans and limited test drives may be undertaken when reasonably needed for authorized work. Photographs are for estimates, evidence, repairs and claims administration; promotional use requires separate consent where required by law.

10. Concerns and required rights

If a customer identifies a problem, contact 24K promptly with the invoice and details so we can assess and respond. This request does not reduce any legally permitted complaint, warranty or court remedy or require arbitration. Any limitation of liability operates only to the extent the law permits; nothing purports to excuse fraud, intentional or gross fault, personal injury or mandatory statutory guarantees. Québec consumer rights prevail over inconsistent wording.

11. Contract language and copies

We provide the French version of applicable standard-form agreements and related documents as Québec law requires before any permitted express choice of another language, and allow the customer to review it. A complete bilingual version may be supplied, with French at least as prominent as English. We give the customer a copy of the accepted estimate, authorizations, invoice and any separately signed storage or parts-order agreement. B2B transactions may have separate negotiated terms, but this general page does not retroactively replace any existing contract.

Official legal information: Office de la protection du consommateur — vehicle repair; Consumer Protection Act, ss. 167–181. For a new repair estimate, book an in-person appointment online and bring your vehicle to 781 Avenue Halpern, Dorval. For an existing repair, work authorization, or insurer coordination, call 514-422-9481.

Version française : Conditions de réparation et renseignements aux clients.