Insurance Claims at 24K: Your Car. Your Choice.

Yes. Québec’s Groupement des assureurs automobiles says you may choose your repair shop. Your insurer may recommend a different shop, but that recommendation is not an obligation to use it. The repair work must still meet the estimate and arrangements agreed with your insurer.

Use the short script just above. Ask the insurer to note your chosen shop, explain its appraisal procedure, and confirm the deductible, parts coverage, rental-car conditions and approvals in writing.

No, choosing your own shop does not by itself cancel a valid claim. However, the insurer may review or negotiate the cost, labor, parts and repair method. Any deductible or customer-authorized work outside approved coverage must be explained before repairs.

Not necessarily. Your insurer decides how it will appraise the claim. It may use an in-person inspection, a qualified independent appraiser, digital photos or a different process. We can discuss the required documents with your adjuster.

We can communicate with insurance companies and provide repair-related information when authorized. We are an independent body shop; this does not mean we are an insurer-appointed direct-repair facility or that every claim is automatically approved.

Choose the earliest available in-person assessment and tell us when you need the vehicle back. We confirm repair timing after assessing the damage and checking approvals, parts and availability.

Québec law provides a repair warranty for qualifying automotive work, generally three months or 5,000 km, whichever occurs first, with legal conditions and exceptions. Any longer written shop or insurer-network warranty must be compared using its actual terms; we do not claim those warranties are identical.

Not automatically. The legal repair warranty and any written warranty from the repairer have their own terms. An insurer-network benefit may have different conditions, so check the applicable documents rather than assume it disappears or continues.

Parts depend on your policy, approved estimate, vehicle needs and availability. The basic Québec auto insurance policy can provide for recycled original-manufacturer parts; endorsements may change that coverage. Ask the insurer and shop which parts are approved before repair.

Sometimes, depending on title/ownership, insurer settlement and SAAQ vehicle status. We can discuss whether a safe, lawful repair is feasible, but cannot promise a settlement, buyback or repair. A vehicle branded irreparable cannot return to the road; a severely damaged rebuilt vehicle may require technical appraisal and mechanical inspection.

Tell your insurer you may need transportation. Rental entitlement, provider, rates and duration depend on policy coverage and claims arrangements. Ask the insurer to confirm before booking.

Book an in-person estimate and bring the vehicle to our Dorval shop. The initial verbal estimate for visible damage is free. If a written estimate or detailed inspection has a fee, we tell you the exact amount before preparing the estimate or performing the inspection.

Yes. In Québec, an insurer may recommend a network repair shop, but you can choose an independent body shop such as 24K Auto Québec Inc. The insurer still determines coverage, assesses the loss and approves the repair scope and reimbursable costs under your policy. Tell your claims adjuster: “Please record 24K Auto Québec Inc., 781 Avenue Halpern, Dorval, as my chosen shop. How do we arrange the appraisal and repair approval?” Choosing 24K does not make us affiliated with Fix Auto, CARSTAR or ProColor. Compare repair plans and written warranty terms, and ask about the earliest inspection appointment rather than assuming any shop’s wait time. See Québec insurer association guidance on shop choice.